Notification does not send when the assignment rule is changed empty to assigned

[Jyoti Ranjan Se]

Hi All,

I have notication for a custum application which is trigger by event . i wrote a business rule for it when the assignment group changes it sends the notifiaction but it is not sending when the assignment rule is assigned from empty.

Can you please help on this.I have attached the screenshot of business rule when to run condition. 

[Mark Manders]

Update it to 'assignement rule changes and assignment rule is not empty or assignement group changes'.

[Sanjay Bagri1]

Hello Jyoti,

Please can you use the Onchange client script to trigger the Notification using event. Please find the below Link.

https://www.servicenow.com/community/incident-management-forum/how-to-trigger-a-event-email-using-cl...

If my answer helped you in any way, please then mark it as helpful or correct.

[Sanjana8]

Hi @Jyoti Ranjan Se 

Modify the condition 

Thanks Sanjana

[Jyoti Ranjan Se]

I have checked the condition, but it's still not working which you have provided. Additionally, when the user clicks the 'reprocess assignment' UI button after creating a new assignment, the system is not triggering the event, and the business rule condition is not working as expected