Notification email script is not being found when called by notification

[samuelscott]

Hello Community,

I'm calling a notification email script from the notification's configuration setup, and for some reason, the line where the email script is called prompts a message indicating, "Email script render error: email script [ cx.quotation_amount ] does not exist". 

The email script DOES exist....can someone help me? I'll attach images.

[SatheeshKumar · Accepted solution]

To fix it, go into the notification that is generating the error and click the < > button on the editor to open the source code editor. Look for the tag ${cx.quotation_amount}. It likely has span tags in it so it looks like this:   ${cx.quotation_amount</span><span>}, which is causing the notification to be unable to find the mail script and run it.

Remove the span tags and you should be good to go.

-satheesh

[samuelscott]

Thanks, that fixed it....but why did it have span tags? It had never happened before.

thankss

[SatheeshKumar]

Not sure...  while entering script name you may mistakenly added a space.

[samuelscott]

thanks