How to add Attachments to work notes field instead of comments field
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03-29-2018 12:24 PM
Hi Everyone,
When I add an attachment to the incident form, it is adding a link in the comments field. I want that change to work notes field.
How can I achieve this?
Regards,
Nithish
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03-29-2018 12:36 PM
There is business rule on attachment table that is kicked off and it goes to AttachmentAuditTrailHelper script include. AttachmentAuditTrailHelper protected by SN so you can't change that.
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03-29-2018 12:49 PM
Hi Patel,
I disabled the Business Rule "Update parent record" which calls AttachmentAuditTrailHelper script include. It is still adding the comments to the activity. This doesn't appear to be what is writing to the activity.
Thanks,
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06-26-2018 03:26 AM
Hi,
did you got any update for this issue?
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06-26-2018 01:23 PM
Hi,
We decided not to worry about it at this point but my co-worker did figure out that If we modify the 1 OOB ACL and set it not to run if that table was incident and then created another ACL to run on incident I would use a script to hide attachments that were not added by the user from them. This would also make it so the links in the comments would not show for them.
Thanks,
Nithish
