In the CSM emails that are being sent from sn_customerservice_case tickets, if a notificatione(email) is not sent and the type is either sent-ignored or sent-failed, the sender of the email should get a return mail informing message has not been sent.
How to configure the notification? which table should I use ie., either email table or the case table., what are the conditions to be used and who the mail should be sent to as per my requirement. I am confused! please help me here
