Notification from a catalog task

Anubhav24
Mega Sage
Mega Sage

‎02-17-2020 03:43 AM

Hi All,

I need to send a notification based on a Yes/No variable on my catalog task. Below are my queries:

1) Based on the yes/no value on a catalog task

if the user selects No , the current task should be closed and next task should open and a notification should be sent. Question : How will I send the notification after the closure of a task :

a) Through an event

            OR

b)Through notification created specifically for this catalog item but the notification is sent after the task is closed. Hence this would be based on sc_task table then.

If the user selects Yes , then the current task state should change to pending.

a) How will I update the current state of the current task.

b)Send a notification containing the link for the user to click on yes , if yes is replied then close current task and open the next task

Thanks in advance.

 

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Anubhav24
Mega Sage
Mega Sage

‎02-19-2020 05:44 AM

Hi All,

 

I have figured this out and mentioning it for others : 

To send out a notification I used the create event activity and for the inbound email action thing there is a custom column which will be updated through the inbound action and then I have used the waiting for confirmation activity which checks the value under this column.

 

 

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