Hi Team ,
Could you Please guide me , How this notification can be created ?
we are using these 3 fields
| SNOW should provide a reminder notificiation to the email address in the "Awaiting Info Contact Email Address" field. The notification should contain the following verbiage: "We are still awaiting information from you on this case. Please provide this as soon as possible." This notificaton should be sent 48 hours after the state changed to "Awaiting Info" to the email ID provided. |
@pramn You can create flow designer for this requirement.
1) select trigger type as updated and select the table name. Add condition as "state" changes to "Awaiting info"
2) In step 1, add "wait for duration of time" flow logic. Add the number of hours you want to wait after the state changes
3) Add "send email" action. Select the recipient and add body of notification.
This how your flow will look like
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
@pramn You can create flow designer for this requirement.
1) select trigger type as updated and select the table name. Add condition as "state" changes to "Awaiting info"
2) In step 1, add "wait for duration of time" flow logic. Add the number of hours you want to wait after the state changes
3) Add "send email" action. Select the recipient and add body of notification.
This how your flow will look like
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
