Notification is not sent to my email.

[BoHyun Jung]

The log where the e-mail was sent is confirmed.

However, it was not sent to my Outlook email. How can I send it?

[Danish Bhairag2 · Accepted solution]

Yes @BoHyun Jung ,

That part should be empty in order to receive emails. As I don't have visibility to your instance can u check in test if that part is empty or not. If its empty then issue can be something else.

Thanks,

Danish

[BoHyun Jung]

Thansk. @Danish Bhairag2 😁

The email was not sent to the users because that part was not empty.

[Badal Khojare]

Hi @BoHyun Jung ,

Please check this : https://www.servicenow.com/community/now-platform-forum/outlook-does-not-receive-email/m-p/1198324

[Mark Roethof]

Hi there,

If you navigate to email diagnostics, what does that show? Also do you have an override email address set (system property: glide.email.test.user)?