Notification is not trigger on case table

[Madhuri8]

Hi All,

On insertion of a new case on "sn_customerservice_case" table, a notification will be triggered, but this is not working from past 4 days. We even tried creating a new notification but it is also not triggering. This issue is only on case table. Any suggestions would be helpful.

Note: No conditions, update false; sending it to a group.

Thank you! 

[Harish KM]

The notification is on scoped application or global? It would be helpful if you share the screenshot. How is the notification trigger? Thru event or based on insert checkbox?

[Madhuri8]

Hi Harish,

Notification is on scoped application and is triggered through insert checkbox.

[Harish KM]

Can you remove the group and just send to yourself by adding it to your notification just for testing purpose

[Madhuri8]

Thank you but I have done all these types of testing. It is working if updated is true or both inserted and update are true. 

Notification is not triggering if inserted is true, that is the issue.