I have a requirement where the team wants to print the ticket just by clicking the 'print' button without going to printer friendly version. Any suggestions would be greatly appreciated.Thank you
I'm trying to add a dictionary override on the assignment group field on task table in the global scope however there is no new or edit button showing on the related list.I have looked in list control and searched for dictionary and found sys_diction...
Hi All,I have a requirement to create a new button beside Service Catalog(as shown below) which will redirect to another page.Please let me know how I can achieve this.Regards,Shugufta.
Hi, I have a requirement on the list view. Requirement is that list should get refreshed when ever any user makes a change on a particular field on list view. How do i trigger the list view refresh ? and how do i navigate to the same page where the a...
explorenowi got this error while previewing update set what action needs to be taken?
Hello All,Wondering if anyone could help with with the best way to try this.Currently on one of my catalogue items I have a Select Box variable with 20 options in it (Sample below)What I would like to do is add another Select Box Variable which basic...
How do I downgrade my developer instance from Jakarta to Helsinki or can I release it and request a new one?I requested Jakarta, looked at it and realized that we need to go back to OOTB on our KB and remove customizations.Therefore we need to have a...
Hi All, I am trying to populate the department and location values on CIs dynamically based on Assigned to field on the CI. While creating the CI if the CI is assigned to an user the department and location field will be populated based on the Assign...
Our Auto Close Incidents scheduled job is sometimes receiving this error: java.lang.NullPointerException : null, which from what I read is caused by a blank variable. I think it is why many of our Resolved incidents remain active after the # of days ...
We have a business case where users can not log into the system to get the attachment so a link will not work. I have a workflow with some automation in it that will determine which of 3 possible attachments a person will need. However, I can't f...
I just did a lot of changes while trying out something. All kept in one update set.After I found out that I would make more sense to just "undo" all changes, I went to the update set - set it to complete - and then used the backout UI action.The resu...
I am wondering about the best practice around browser tabs and instances. I personally keep a 1:1:1 relationship for each of my browsers, tabs, and instances. I use IE and Firefox, so I have Dev, Test and Prod available in both browsers on one tab ea...
Hello,I'm trying to include the description from a Catalog Item to a Request's Descriptions. The issue is that it's including the HTMLI'm using this to do it:if (current.order_guide != ''){ var request = new GlideRecord('sc_request'); request.get(cur...
Hi All,I am trying to attach an SLA to RITM, The below SLA was already created in my instance. Please let me know where I can i do this.
Hi All,Ca anyone tell me what is 'score end' in below screen shot.What is the second field name we have to select here (one is Opened and next on is what ?, by default only one field Opened is came here)
