Resolved! Reference field shows sys_id and date created when selected?
How can I fix this to not show sys id and date created when I select this reference field?
Forum Posts
Resolved! uniqueness of name using business rule
I have a requirement to create before insert business rule to Enforce Uniqueness of Name on Server Class Table and Child Server Class Tables .which will produce an error on insert or update after checking for a duplicate name. The code should check...
Additional comments synchronization between REQ, RITM, SCTASK
Hi ! I would like to synchronize additional comments between REQ, RITM, SCTASK. I have try this, but it work just in one direction : https://community.servicenow.com/community?id=community_question&sys_id=ff2acf69db5cdbc01dcaf3231f9619e5&view_source...
How to restrict end users from accessing portals other than the portal they belong to?
Hi All, We've this requirement. We have 3 customer service portals for 3 companies and an internal portal. let's consider "/aa" , "/bb" and "/cc" are the url suffixes for the 3 customer portals and the internal service portal with url suffix "/sp". T...
Resolved! Restrict the duplicate catalog item to cart
I am trying to limit one particular catalog item to only once in a cart. I have written a before Insert Business rule on sc_cart_item, that is working fine in base view but in portal it is hanging for few minutes and affecting the system performance....
Updating content in multiple browser tabs
Hey SN community, I have a question to ask that has been annoying me for a while. Here is the scenario behing it:I work in ServiceNow and I have several tabs open in one browser - for example: one tab shows Incident Management module, second tab sho...
Resolved! Logs for inbound rest calls
Hello,Could someone please help where I could find logs for inbound rest calls with the payloads on them?ctomasiThanks in advance.
Close spModal - Service Portal
I am opening a widget within the spModal class provided in Service Portal - but am wondering how do I close the Modal I've opened once I've done what I came to do in the embedded widget? This seems like it should be easy but I cant work it out. Here ...
ATF - Not roll back changes after testing?
Hi There,ATF rolls back changes after testing as default but in some cases, I would like to use the automation to create the testing data. Do we have any option to turn it off? keep the data created after running the ATF?Thanks
Resolved! Need to create a custom system properties
Hi , I have a requirement to create a custom scoped application but with a functionality that it should be attached to a property, if that property is made active than that application and all its module should be visible. But if i make that property...
LogStat function undocumented. Cannot populate the count field
Hi All,I have been trying to populate the sp_log table from my widget and since it is an OOB table I thought I would give it a go with $sp.logStat('param1', 'param2', 'param3', 'param4') that I have seen other OOB widgets use.I have been able to figu...
Twilio vs xMatters and PagerDuty
Hello, I am researching the pros and cons of the three products : Twilio | xMatter | PagerDuty to be able to implement in my organization.Looking for some suggestions and experiences to add to my research data. Thanks in advance.TwilioxMattersPagerDu...
Resolved! How to get the person's name who is currently working/viewing the incident?
Hi All, I am working on a business rule that can tell the Help Desk analyst know who is working/viewing the incident they click on. We had a few times that multiple analysts were working on the same incident because they didn't know if someone was a...
Attachment in sc catalog item widget
Hi:)In the widget client script I see that attachment is saved in 'sp_portal', where does it change the location and add the attachment to the correct item?this is the line:var ah = $scope.attachmentHandler = new nowAttachmentHandler(setAttachments, ...
Resolved! Unable to redo the same update set after i back out from the first commit
I have committed an update set, backed it out, and wanted to redo the same update set again. However when I run the preview it tells me "Found a local update that is newer than this one". How can i commit the same update set without facing this probl...