if assignment group is service desk then Business service field should be read only and populate as IT service, for other assignment group that field should be editable and empty. (create a field Business service on incident form)
Hi, I need to get the date and time one hour before the time of "sys_created_on" that exists in every table. now 2020-06-01 08:00:00 ↓ display 2020-06-01 07:00:00 Is it feasible? Regards,
Hi,So I've created a new List field on incidents form.I also set up some choices and said it should be a drop-down list without none, however the none option is still there.As far as I could read none is not even a valid option, so I'm not sure how c...
I have a choice list from which i can choose multiple options. However when I am able to add the " None" option also to the selected options. Subsequently, when i submit the form the "None" option also gets submitted. How do make sure that when t...
Hi, I have a choice list from which I can choose multiple options. but it allow me to select none option as well in the list, which is not correct. please suggest Thanks & Regards Pradeep Sharma
I'm trying to run a survey through Virtual agent via script but I keep getting this error, when I run AssessmentCreation(). I know the code works because I can use different Survey's sys_id to run through but this particular Survey is giving me an er...
I have added a Read Only HTML field to incidents, u_bp_description with a UI policy to show u_bp_description if the incident was created via a BigPanda automation share. It will display a formatted representation of a BigPanda incident in ServiceNow...
We have multiple admins working in our system. Call me paranoid but since they have the ability to impersonate so 1) I'd like to know if someone impersonates me, maybe an alert 2) I'd like to know how to tell if changes are done by someone impersona...
Hello, I am trying to see if there is a way to keep the formatting of large text when copied from different sources, for example, pdf, word doc, or browser. I did some research and people say put it into HTML string but in my case, there won't be any...
What is the difference between ebonding (remote isntance spoke) and remote process sync? Looking for use case or scenario to use above two. Thank you!
Hi, I have created a new web service user and gave web_service_admin role to this integration user. Also provided create and write ACL for web_service_admin role. While creating a incident/ change request via Postman it is giving below error. Pleas...
I have a method defined in a Script Include (FWIW, it's in an OOtB include, though I think it's a method we created. A secondary question: is there a way to easily determine that?). I'm trying to figure out where it is used. I tried querying Busin...
We tried to use sn record picker to allow users to close a change request. So we presented them 2 fields to populate when they try to close the change request: Close CodeClose Notes Problem is when they submit, nothing is being written for close_code...
Hi,I created view for task and task_sla and my requirement is show breached tickets count by break down based on assignment group. I have added database view in the indicator and added breakdown as group table and assignment group columnHere ...
Question, Once an update set is closed in DEV and already moved to your next instance (I.E. QA / TEST). Can a batch be created in DEV and those update sets moved into the batch? Reason I ask, we have a bunch of individual update sets we did and ...
