Hello, we have a requirement where we need to populate fields on a table (CI class) based on one reference field (u_model) that refers to CMDB Model table. Client script: (Written on Parent table 'Line' that extends cmdb_ci) function onChange(contro...
Hi, I have created a table that extends from case table and the records onto this will be created through a record producer.(scoped Record Producer) I want to show the record producer variables on the record created, I am not able to find variable ed...
Hi, Suddenly, Banner announcements are disappear in the Employee Self-Service portal/ Service portal. In the console, I can see [HTTP::500] Unable to retrieve announcement. I have tried below but got no luck. Announcements are active and expiry date...
I'm having an issue with an email script, I've written the script below and called it in the notification, however when I go to preview the notification, the body of the notification is empty in the preview. Did I miss a step here? I created the even...
Hello, We are kicking off a Scheduled Import via a script. Is it possible to dynamically get the Import Set which is generated by the Scheduled Import? It is my understanding that gs.executeNow() returns a trigger ID. Any help would be great. Thanks!
I am trying to write a business rule: on Updatetable: sc_task when service catalog task is updated BR runs. Desired OutcomeWhen a task is updated by an agent, the business rule gets the value of service catalog variable ("comp_reviewStatus" - 3 opti...
Our company support multiple companies(three) for HR functions. We wanted to change portal company logo/and color on the portal based on user company record. is it possible? Creating three separate portal is not an option as suffix will be different....
Incident Management Form:How to create a reference qualifier for CI to filter only CIs that assigned to caller.
I have a Record Producer with a String Field for Event Name I need to check the sys_choice table to see if this is already a choice and if note create it in the sys_choice table. Can someone share code on how to achieve this please. Thank you
Catalog variable reference table update the old Request. Team, I have been working on changing the reference variable table change. I have to write a script that will query the RITM that has this variable getting changed and query all the item and ha...
Hi all, Tree Structure: Root = Global Node 0 = Country Node 1 = Sites Table is "Location" Only values in Node 1 will be saved in "Location". Node 0 and Root will be used as a helper to automatically select values within its hierarchy. Selecting Root...
I have a variable on a catalog item, 'location_name_ref', that is a reference to the cmn_location table. I have a single line text variable, 'site_address'. I believe an onChange script is needed to pull the 'street', 'city', 'state', 'zip' label dis...
Hello, I created a business rule to allow approvers to see the attachments added to the application in the portal.(Global) Weirdly, however, we realized that we needed to enforce this business rule before an authorization record would occur. System ...
Hey I had a quick question: I know that it is possible to close a catalog task by : Request Item.state : is : Closed Complete. I had a similar situation but was a little different here is the scenario. So I am automating the flow of a catalog item,...
I am building some ATF Tests to test out various workflows that we have. Some of them have Timers in them (i.e. wait 5 minutes, wait 10 days before expiration). How can I write ATF tests for those workflows which have timers in them that cause "a p...
