notification issue

[nameisnani]

HI Team 

Please help me here , 

for a particular catalog item , when line manager approves the request , then email should trigger to the specific group .

why two times email triggered 

If i change to [ instered and updated ] also , duplicate emails are triggering .,

How to fix this issue . what changes should i do in the notification please help me 

[SN_Learn · Accepted solution]

@nameisnani keep it as updated.

As the record is just updating when the manager is approving. It will work.

[Rajesh Chopade1]

Hi @nameisnani 

You just need to small change in your notification conditions:

Update 'stage is fulfillment' -> with 'stage changes to fulfillment' 

I hope this helps you to resolve your issue.

[nameisnani]

@SN_Learn @Rajesh Chopade1 @SN_Learn 

I have done testing , no email was triggered .

[SN_Learn]

Could you please share the screenshot of your RITM before approval and after approval (include the stage part)?

[nameisnani]

AFter approval

No email triggered