notification issue

[nameisnani]

HI Team 

Please help me here , 

for a particular catalog item , when line manager approves the request , then email should trigger to the specific group .

why two times email triggered 

If i change to [ instered and updated ] also , duplicate emails are triggering .,

How to fix this issue . what changes should i do in the notification please help me 

[SN_Learn]

Hi @nameisnani ,

I have replicated the scenario in PDI and the notification is getting triggered.

RITM raised and currently is in 'waiting for approval' stage

Approved and stage changed to Fulfillment

Notification:

The below email got triggered:

Could you please check couple of things:

1. 'Who will receive' contains a valid is recipient

2. Try to search with the sys_id of RITM in the target field of sys_email table as below:

Mark this as Helpful / Accept the Solution if this helps

[nameisnani]

Hi @SN_Learn 

I have checked , still email is not triggerig

[SN_Learn]

Could you please put your email in the 'who will receive' and check again?

[nameisnani]

@SN_Learn 

yes , i have tried with my email also , still email is not triggering .

[Rajesh Chopade1]

Hi @nameisnani 

have you checked - notification is enabled for person, whom should you expected to receive?

thank you