Notification only sent when a certain person submits a contract

[joshmorris]

When I submit a contract for review an email gets sent to the approver saying that you need to approve it as shown below

But when a colleague submits a contract for review with the exact same approver no email is triggered?

Can anyone explain why?

[Ankur Bawiskar]

@joshmorris 

did you check from where this email is getting triggered?

what's the trigger conditions?

how is that colleague submitting?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[joshmorris]

he's doing it the same as me. I even impersonated him and it wont trigger the email but does on my account.

[Ankur Bawiskar]

@joshmorris 

please share these details

1) did you check from where this email is getting triggered?

2) what's the trigger conditions?

3) the email notification has hard-coded email so it's always sending to only 1 person all the time?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@joshmorris 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[joshmorris]

Hi, I figured it out. It was because the same person who submits the contract cannot be the approver.