Notification Question

[tinndizz]

Hi, I have a quick, random question. When I'm testing notifications, I can see in the Sent module that the notification has been sent, but I'm curious as to why the email isn't actually appearing in the intended email inbox?

[Dr Atul G- LNG · Accepted solution]

HI @tinndizz 

Are you checking in PDI? If yes then it will not go in mail box.

[Sandeep Rajput · Accepted solution]

@tinndizz Check if the Email Sent/Receive is enabled on your instance. Also check if the Emails accounts are correctly configured on your instance. 

[Ankur Bawiskar · Accepted solution]

@tinndizz 

if this is for your PDI then email sending is disabled and you cannot test it.

If this is for your customer instance then please check with the mailbox team if the email actually received with them

If my response helped please mark it correct and close the thread so that it benefits future readers.

[tinndizz]

This is in my client's instance but in DEV.

[Dr Atul G- LNG · Accepted solution]

Hi @tinndizz 

Please check in dev, if email properties are enabled or not and if yes, is any email account mentioned?

Generally in Dev email is not enabled.

[tinndizz]

Awesome! Thank you so much! 🙂