Steps to be followed to redirect users to SOW when they click on record link present in notification email:
- Create Email notification and add email template and inside that email layout (basic).
- Create Email Script which can be used commonly for URLs of record.
- Add below code in Email Script:
var link = new EmailNotificationRedirection().getLink(current.getTableName(), current.getUniqueValue());
template.print('<a href="' + link + '">${task_effective_number} </a>');
- The Redirect SOW Email notification (sow_email_notification_redirect) system property should be set to true to redirect to SOW.
- The user selecting the incident record link has the sn_sow_user role to get redirected to SOW.
- The ITSM Notifications Redirection (com.snc.itsm.notifications_redirection) plugin is installed and activated automatically to support this behavior.
