Notification related

[Aparna]

to receive email notification for the ritms which are about t expire in couple ofweeks to the users fields to be fetched from snow are system manager, project manager, it lead, requested for to send main and cc qe team in servicenow

catalog variables (system manager, project manager, it lead, requested for) how to add in who will receive.

[Ankur Bawiskar]

@Aparna 

2 ways to do this

1) Scheduled job

So you can run a daily scheduled job and check which RITM is about to expire in 14 days etc.

Now you need to have an expiration date on RITM based on which you can add filter condition

Iterate over those records and send email, in your email script add the CC email address

OR

2) Flow designer

check this link where I shared solution for something similar and you will have to enhance it with proper filter condition

I cannot seem to get an Email Notification when a record's due date is reached

Sharing here as well

You can use Flow Designer which would run Daily and check if today's date is same as Due Date

If yes then send the email to your recipients, subject and email body

1) Flow Trigger Daily 23:00:00

2) Use Lookup Records action on your table to check if due date is today

3) Then use For Each to iterate over those records

4) then use Send Email action

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Aparna]

By using schedule job can you please provide code ( field is reservation exipire date

[Ankur Bawiskar]

@Aparna 

I already shared working solution using flow designer and you need to enhance it further as per your requirement.

Why do you require schedule job?

If you still want to use Schedule job, I already shared the approach in my earlier comment.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Aparna 

refer this link

How do I send email notification 14 days before variable end date for a catalog item? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Aparna 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.