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Notification table accesss for hr admin

TheGOAT
Tera Contributor

Hi, I am new to ACL's.

 

I have this requirement by which People with HR Admin role can read all HR email notification templates and can edit following fields

 

  • Who will receive
  • Subject
  • Message body

When i am using sysevent_email_action in acls i cant find the fields. Can you tell me what to do?

2 REPLIES 2

Tanushree Maiti
Tera Patron

Hi @TheGOAT 

 

The fields you are looking for are often in the parent Notification [sysevent_email_action] table and not the standard HR templates (sn_hr_core_template).

Also  HR admins typically need the sn_hr_core.admin or email_client_admin role. 

Refer: What is the role that is needed to just see Notifications 

How can an agent manage HR templates? 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Ankur Bawiskar
Tera Patron

@TheGOAT 

but why?

Only admins are supposed to create/edit the notifications

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💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader