Notification to be sent when priority upgrade.

[anupriya7]

I want to trigger notification only when priority get upgrade For Example- (P3 to p2 or p1),(p4 to p3 or p2 or p1) like this.

I tried by using CHANGESFrom and CHANGESTo but not working can any one help me with this.

[ark6]

Hi Anupriya,

Try the below steps

1. Create a event in the event registry

2. Create a notification and select condition to trigger("when event is fired")

3. Select your event in the event name

4. Write a business rule with below conditions

          when: onBefore

          update: checked

          condition: current.priority.changesFrom('3') // send notification if priority changes from high

5. Script

gs.addeventQueue("event_name",current,current.caller_id, current.assigned_to);//parm1 and parm2 values can be changed accordingly

Please hit LIKE or mark Helpful if this helps

[anupriya7]

Hi,

I am using below code that also sending notification by changing High to low (as it should be only low to high)

if (current.priority.changesFrom(4) && current.priority.changesTo(3) || current.priority.changesTo(2) || current.priority.changesTo(1))

  {

  gs.eventQueue("Incident.priority.upgrade", current, current.caller_id, current.state);

}

if (current.priority.changesFrom(3) && current.priority.changesTo(2) || current.priority.changesTo(1))

  {

  gs.eventQueue("Incident.priority.upgrade", current, current.caller_id, current.state);

}

if (current.priority.changesFrom(2) && current.priority.changesTo(1))

  {

  gs.eventQueue("Incident.priority.upgrade", current, current.caller_id, current.state);

}

[fkhan · Accepted solution]

Hi Anupriya,

It can be done by a single line condition that will check its upgarding or downgrading.If its upgrding then it will fire a event and you will get notification.

Try this script:

Business Rule(After)

Update: Marked True

(function executeRule(current, previous /*null when async*/) {

  var curP=current.priority;

  var preP=previous.priority;

  if(preP>curP){

  gs.addInfoMessage("Priority has been upgraded from"+" "+preP+" to "+curP);

  gs.eventQueue("Incident_priority_upgrade",current,current.caller_id, current.assigned_to);

  }

})(current, previous);

kindly let me know if its resolves your issue.

Mark helpful or correct answer if its applicable.

Thanks,

Farukh

[anupriya7]

yes Farukh I have already done by using if (previous.priority > current.priority)

Thanks for your valuable reply.