Hi community. I am new to Service Now so please forgive if this question has been answered - I found many close but all lacked the joined up view.I am integrating our OSS platform to servicenow and am creating new CIs in the CMDB with the serviceno...
I am thinking , what is the best way to handle the failed emails (not notifications). Our instance has a custom action to send emails, and whenever an email fails due to invalid recipient, there is no failure message reported to the record/user.
Hi all,There are some custom tables created in Development instance,but are captured in random update sets. Some updates are deleted also. Now I would like to capture these tables and move them from Dev to Test instance. Is there a way to accomplish ...
Hi, I'm try to get the data in Excel using ODBC. But I'm getting "Failed to initialize the Service Component" . How to resolve it. below is the screen shot.Regards,Hima Pallela.
Hi,I have a table which is extended off the Configuration Item table (created by another user) but only users with the admin role are able to view the records. When logged in as a normal ITIL user, I am able to view the table from the application b...
Hello Experts,I trying to build database view on CMDB tables. please see below screen shots.When i am trying to do left join on last two tables, i am getting duplicate records.Also, can you let me know how i can incoporate SQL "Distinct" Keyword func...
These are the steps:Once you click the Technology Requests on the Technology catalog:This is what I get when I click the "Good" catalog item:This is the page I should/want to get:I'm hoping someone can help me out with this as it's been driving me cr...
I am developing a calculated field to be displayed on a page for each outage. Whenever I choose a date and time, the calculated field displays the value 5 hours off, likely an incorrect timezone. Here is an illustration of the difference:My code look...
Hi,I need to get some values of the current record from UI Action on Related List of current record - how do I do this?
We have a filter set to show all records except if the country is Japan. For some reason the filter is filtering out records that should not be filtered out. The problem record doesnt have any data in the country field. When I search for this record ...
i want to remove the sample section from this form. Help me out please. i i
Hello,I'm developing a new application and I need a functionality for user to select some days of week.I find out, that ServiceNow has its field type Days of Week (e.g. in Schedule Entry - Repeat on). But this field is not visible for normal use.Does...
Is there a way we can impersonate with a user using a script...make updates with Dummy user...then end impersonation ?
I find it quite odd when people specify about these two words " save " and " insert"
We have an odd ask for our HR Service Management project with regards to attachments and wondering if anyone has a creative idea.The ask is to have attachments on a case record that the user can upload and see, while having the case worker also uploa...