Hi,Does anyone know if there is anyway that I can create a template "sys_template" from a business rule populating the template field using values from a from on a table?I have created an "Event Management" Table with an Event Task table. Sometimes e...
I'm having trouble with getting a the display value of a choice list into my mail template. Can anyone help me with the correct syntax? You think it would be getDisplayValue() but that doesn't do it.What I want to see in my resolved template:Dear Cus...
Hi all,I am trying to create a database view. In theory it should be simple. Table A is the cmdb_ci table, table B is sys_audit table. I would like to produce a view where it lists the cmdb_ci items with their corresponding audit activities (field na...
I am displaying the Caller's phone number on the incident form and setting it to read-only through a script. The script displays the phone number field only if it contains a value, and uses setReadOnly() to set it to read-only. The problem I am havin...
I have a report that I'd like to run on the number of incidents of a certain template showing the count by user. I currently have this set up as a bar chart, and then it shows a list below with all of the data. I have about 15 users with 2+ incidents...
Hello,I am trying to set up a Transform Map to import data into a Glide List field. The filed is use to store platform information (Windows 7, Windows 8, etc.).I have a set of four records I am trying to import from a spreadsheet:Name PlatformCLV MAI...
I'm just getting started with servicenow integrations and c-sharp. I've been working in c-sharp for a while, but don't think i'd call myself an expert. I tend to start small and work up so for my first task, I wanted to create an app that would retur...
Hi,We are looking to generate email links that take users direct to tickets and applications via a CMS interface.. We've not been able to find a URL format that works...i.e.https://myinstance.service-now.com/incident.do?sys_id=6dd430ff3067d4005fe39de...
Hi,I found an interesting Business Rules in ServiceNow to generate the full name for a Location.BR : Location - generate full name var r = new Packages.com.glide.glideobject.HierarchicalReference(); r.generate(current); I would like to do the same t...
I want to calculate how long did it take for an approval to approve the request?Based on that field, we need to do reporting. please help how to calculate the duration?
How can we create a link in email message on clicking of which will generate a reply to a particular email id?
Hi guys,We are trying to display a message on a field in the incident form (the time_worked field)I have created a Client script with the following script:function onLoad() { g_form.showFieldMsg('time_worked','Please dont forget to fill out your time...
I'm trying to iterate through the contents of a Packages.java.util.Properties() object.According to this site the java object in question has a .propertyNames() function which is supposed to return an Enumeration, I'm not sure how to code this in jav...
Hi Friends,I am configuring Software Licenses form. I have a field called as Entitled Location which is a " Glide List " ( the one with a lock icon ).i am migrating data using staging tables & transform maps. When i transfer data to this field ( Enti...
Good morning All,I have a request to create a daily check list for the infrastucture team to track proactive efforts. I built a straight forward record producers that mearly requires a click of the submit button if all is well. If errors, warning, or...