Hi Guys, Is is possible to change "Type" of change request (Normal to Emergency) i.e. when there is normal change request that is in work in progress state, A UI action should change the "Type" of existing change request from 'Normal' to 'Emergency'....
Hi All, I have a requirement to send an email notification on a certain day of the month. I am trying to achieve this through an event using a scheduled job. This is what I have so far in Dev to test this - Event Scheduled job Notification I be...
Hello guys, Is there any way to copy single attachment from multiple attachments ??. suppose i have multiple attachments on ritm i have to copy only one from them and add it to an catalog task. Please help me how to achieve this.. Thanks
Hello When I write scripts (business rules, script includes (classes and functions), functions) I try to add the name to the log output. like: function add_sec_sc_relation_function() { gs.log('add_sec_sc_relation_function ' + 'start'); } Then I can...
Hello, Newbie here. I'm calling UI_Page_1 from UI action. This UI_page_1 contains a Form. Once users submits this form I'm trying to do validations based on the user inputs through UI_page_1's client script by calling server side script include. If t...
Hello, (function executeRule(current, previous /*null when async*/ ) { var responseSLA; var resolutionSLA; var resCheck; var resoCheck; var durCheck; var slaCheck = new GlideRecord('task_sla'); slaCheck.addQuery('task', cu...
I have a spModal being called in another widget on a the service portal. When someone clicks the a button it performs a cancel or confirmed function. However it also needs to validate prior to running the confirmed function if it meets the requirem...
i have successfully coded OnChange client scripts to show and hide various fields on the form, but now I need to have those fields shown/hidden when the form opens and the record already has data. I coded a OnLoad script, but it doesn't seem to even ...
we are integration SNOW with third party platform " Hybrid cloud management" through REST APIs. we use only REST APIs for integration. We order Catalog Items through Service catalog APIs(https://docs.servicenow.com/bundle/istanbul-servicenow-platfor...
Our organisation has quite a complex structure (as I imagine many do) in that there are a lot of department levels. e.g.Directors-- Business Services---- ICT------ Operations-------- Service Desk-------- Field Engineering-------- Systems------ Develo...
Hi All, When trying to add time to tickets the scrolling stops after about 20 or so tickets. It has become a pain to add times to previous tickets and the before mentioned. Dont know if an update has been done that caused this or not. Please see the ...
Hi, I have a requirement wherein I have to check the content type of attachment, i.e., if it is pdf or not. If its not a pdf i need to alert the user that they need to attach a pdf.I've made a script include for checking the attachment using GlideRec...
Hi, I'm trying to copy attachments from one record to another using flow designer and unable to do it. For example, I have attachment on problem record and have created problem task, now i want to copy the attachment from problem to problem task once...
I want to walk through a script include and see how's its working to fix an issue. So using a debugger statement in your client-side javascript code you can set breakpoints and using your browser's developer tools walk through and troubleshoot you...
Hi, Chat window is not showing popup window, when any user ping..The issue is that the users has no way of knowing that a chat was waiting unless they are staring at the chat desktop the entire time. Since most of the users tend to do multitasking, t...
