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Resolved! g_form.getValue is not working in Service Portal Catalog Item

Hi Team ,   Need help. I am not sure I have built a catalog item and it works fine in CSM portal but not in service portal For example the below code is not working when running from Service Portal view. The alert is not triggered but it is triggered...

saikatmitra by Tera Contributor
  • 3673 Views
  • 8 replies
  • 2 helpfuls

Knowledge Base - How to remove attachments from search results

Hello, In our knowledge base, we have several articles that have attachments. Currently, when someone searches the knowledge base and the articles have attachments, the contents from the attachments are returned in the search results making a lot of ...

Sandy7 by Tera Expert
  • 3444 Views
  • 6 replies
  • 5 helpfuls

Resolved! addDecoration color not working in service portal

AIM: To add an icon to the label of a field in form. Approach: A client script is used to add the add decoration method. Code: g_form.addDecoration('rejection_comment', 'icon-required', '', 'color-red'); Output : The output is as below in service por...

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TM19 by Tera Expert
  • 2778 Views
  • 4 replies
  • 1 helpfuls

Export to PDF UI Action

Hi Everyone,Can you please tell me how to create a UI Action(Export to PDF) on ESS Portal for exporting the form(UI Page) in PDF Format, Actually we have to give functionality to user to extract the form from ESS Portal related to certain category an...

abhijats by Tera Expert
  • 21161 Views
  • 27 replies
  • 14 helpfuls

Resolved! How to copy field value back from catalog TASK to RITM?

Hi, There's a mandatory field value I need to capture from catalog task ticket when close, after that I need that field value to store back into the parent RITM ticket (which is the current) in order to write that value into a table, how can I copy t...

Simon88 by Kilo Contributor
  • 2985 Views
  • 16 replies
  • 0 helpfuls

Resolved! FlowAPI times out in 30 secs.

This is about the error "com.glide.sys.ExecutionTimeoutException: An execution timed out with timeout of 30000 MILLISECONDS". I have the property "glide.http.outbound.max_timeout.enabled" to False and the property "glide.http.outbound.max_timeout" to...

Jazz4 by Tera Contributor
  • 9049 Views
  • 2 replies
  • 3 helpfuls

Resolved! UI Action - Condition - is member of parent assignment group

Greetings, I have a parent task and sub task custom application setup. within my sub task, I have a number of UI Actions (buttons) that will become available throughout the process of the task and to specific individuals or groups involved with the t...

Tim129 by Tera Contributor
  • 3545 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to hide a mandatory field on Service Portal?

Hello, I have the following record producer on Service Portal. On backend, it looks like this: I want to make the destination field (variable's name --> destination) invisible once the form is loaded on Service Portal. Thus, I created the following...

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Resolved! Auto populate list collector

Hello all, I'm trying to pass the sys_id form CI UI Action button to catalog item.  That part is working.  I want to auto populate the right slushbucket with the CI sys_id that was passed.   For some reason one of my highlighted statements (in client...

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tpoeckes by Giga Guru
  • 4263 Views
  • 12 replies
  • 1 helpfuls

No Submit Button in Catalog Item View

Hi Guys, Need a Help! We can submit Catalog Items from the service portal. But unfortunately we cannot do it from the ITSM (Legacy) view as we don't have a submit button.  How can we enable this submit button on Legacy Service Catalog View. Thanks ...

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Sandaru1 by Tera Expert
  • 4638 Views
  • 7 replies
  • 3 helpfuls

Dark Theme

For some time I've wanted to convert my screen-use to be white text on a black background instead of the generally used black text on a white background - quite simply I find it easier on the eyes that way. Whilst recent versions of ServiceNow have m...

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