I am trying to archive Service catalog request item record (sc_request_item). I am able to see variable in service catalog request item table (sc_request_item). But after archiving records I am not able to see variables in archived table records (ar_...
Hi Team , Need help. I am not sure I have built a catalog item and it works fine in CSM portal but not in service portal For example the below code is not working when running from Service Portal view. The alert is not triggered but it is triggered...
Hello, In our knowledge base, we have several articles that have attachments. Currently, when someone searches the knowledge base and the articles have attachments, the contents from the attachments are returned in the search results making a lot of ...
Hi,I've got this error:org.mozilla.javascript.EcmaError: The undefined value has no properties. Caused by error in <refname> at line 1 when executing:sn_cmdb.IdentificationEngineScriptableApi.createOrUpdateCIthe code is: function injectScopedAssetsIn...
AIM: To add an icon to the label of a field in form. Approach: A client script is used to add the add decoration method. Code: g_form.addDecoration('rejection_comment', 'icon-required', '', 'color-red'); Output : The output is as below in service por...
Hi Everyone,Can you please tell me how to create a UI Action(Export to PDF) on ESS Portal for exporting the form(UI Page) in PDF Format, Actually we have to give functionality to user to extract the form from ESS Portal related to certain category an...
I need to add a dropdown to a widget in the service portal. This dropdown will need to pull the values from a field on the sys_user table. The values in this field need to populate into the dropdown list. I know that this will require some coordinati...
Hi, There's a mandatory field value I need to capture from catalog task ticket when close, after that I need that field value to store back into the parent RITM ticket (which is the current) in order to write that value into a table, how can I copy t...
This is about the error "com.glide.sys.ExecutionTimeoutException: An execution timed out with timeout of 30000 MILLISECONDS". I have the property "glide.http.outbound.max_timeout.enabled" to False and the property "glide.http.outbound.max_timeout" to...
I have a form that I created within a scoped application. This view has its own form layout, list layout, and related lists. If I am looking at record in that view and try to configure Related Lists, I get a message that the view has been configured ...
Greetings, I have a parent task and sub task custom application setup. within my sub task, I have a number of UI Actions (buttons) that will become available throughout the process of the task and to specific individuals or groups involved with the t...
Hello, I have the following record producer on Service Portal. On backend, it looks like this: I want to make the destination field (variable's name --> destination) invisible once the form is loaded on Service Portal. Thus, I created the following...
Hello all, I'm trying to pass the sys_id form CI UI Action button to catalog item. That part is working. I want to auto populate the right slushbucket with the CI sys_id that was passed. For some reason one of my highlighted statements (in client...
Hi Guys, Need a Help! We can submit Catalog Items from the service portal. But unfortunately we cannot do it from the ITSM (Legacy) view as we don't have a submit button. How can we enable this submit button on Legacy Service Catalog View. Thanks ...
For some time I've wanted to convert my screen-use to be white text on a black background instead of the generally used black text on a white background - quite simply I find it easier on the eyes that way. Whilst recent versions of ServiceNow have m...
