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Forum Posts

Order guide variables to be passed to sc_request

Hello folks, is it possible to pass the variable values given during the first stage of an Order Guide to the subsequent service catalog request(sc_request) that gets created ?This is for a New Starter order guide which has a few variables like Depar...

ramak by Giga Expert
  • 6502 Views
  • 14 replies
  • 6 helpfuls

Database Views Variable Prefixes Underscores and/or Periods

I was building a database view and ran into the following error "Syntax Error or Access Rule Violation detected by database (Unknown column 'r.u_resolved_by' in 'on clause')" After checking on permissions and validating that the field was indeed part...

Ryan153 by Giga Expert
  • 2700 Views
  • 7 replies
  • 0 helpfuls

Resolved! Multi-Row Variable Set Not Displaying Properly in Catalog Task

So I have a tricky Catalog Item/Workflow I am working on.  I need to create and pre-populate a Multi-Row Variable Set (MRVS) from a data table we have in ServiceNow.  Our ultimate goal is to have this display only on the Catalog Task that the Workflo...

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jmiskey by Kilo Sage
  • 7861 Views
  • 12 replies
  • 3 helpfuls

Resolved! How to capture in worknotes when the sctask field changes.

Hi All, I need to capture the field changes in worknotes sctask form. I have two fields  1.Estimation hours  2.Week and date  These two fields applicable only for this task .when the user updates any changes on these fields previous values should cap...

Siva P by Tera Expert
  • 1796 Views
  • 4 replies
  • 0 helpfuls

Resolved! Idea Portal Widget Populate Default Field Values

In the Idea Portal widget IM Create/Edit I added a field called u_epic.  However, I cannot get a default value to populate on the form. I tried to set the value and displayValue in the code shown below that can be found under $scope.data.formModel ob...

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litchick10 by Tera Guru
  • 5623 Views
  • 13 replies
  • 1 helpfuls

Resolved! end user login to portal

Hello, I have one question related to the login to the portal, Please guide me if i am wrong as i am new to portal We have decided to share the url <instance-url/suffix/ > of the portal to our customers once the portal is setup but we have 8000 end u...

Prerana1 by Kilo Guru
  • 2979 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to disable list edit by role

Hey All, A quick search didn't turn up anything recent so I wanted to confirm. The only way to restrict list editing, per table, by role, is to create a list_edit ACL type correct? We can't leverage the simple drop down because we want admins and "po...

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dwilborn by Tera Contributor
  • 3517 Views
  • 2 replies
  • 3 helpfuls

Resolved! How to create dynamic link

Hello, I would like to create dynamic URL link in custom app, the link opens other page in the platform. The link needs to be dynamic according to reference filed chosen in the form. How it can be done?   Regards, Yair

Yair2 by Giga Contributor
  • 5095 Views
  • 1 replies
  • 2 helpfuls

Adding information about colors in the maps

Hi everyone, our instance is London. I created a map according to the transportation type. In this map, there are several markers that are in a different color. In order to recognize which color belongs to which transportation type, I want to add an ...

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Berati Sahin by Tera Contributor
  • 2379 Views
  • 4 replies
  • 2 helpfuls

Resolved! Service Portal Widget failing

Hey there, I was doing a normal HTML change in a widget and when i saved it  portal throws error . Below is the screenshot of the same. Any idea of can i revert it back or solve this error. Thanks  

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twinkle1 by Kilo Expert
  • 5877 Views
  • 6 replies
  • 7 helpfuls