Developer

How to add a block or gap within a container

In a catalogue item, I've got the following container:However, what I've noticed is that for the New URL Status question, if I select Disposed, it messes up the alignment: I was just wondering if there is a way I could create some sort of block or ga...

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notification trigger to different place

Hi Everyone,I am trying to implement a requirement in ServiceNow email notifications where:If the recipient user belongs to this group, the incident link should open in SOW Workspace.If the user does not belong to this group, the link should open in ...

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Blog: ServiceNow to Github Integration

Automatically Create JSON Files in GitHub from ServiceNow RITMsModern DevOps workflows often require storing structured request data from ServiceNow into external repositories like GitHub for automation, auditing, integrations, and CI/CD pipelines.In...

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Display text in Create New Article view

When a user selects "Create New Article", display clear, read-only guidance for each Knowledge Base showing its Objective, Intended Audience, and Eligible Contributors. This information appears contextually beside the Knowledge Base selection field, ...

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Understanding and changing the OOB Calculation for Business duration

Hey Team: I'm having a lot of difficulty finding how the OOB methodology for Business Duration is calculated.I've seen several posts with scripts available, and they all return bad information or NAN values when i attempt them. My script is pretty si...

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create Drop down menu with child cases in the ALL Records Section

Hi,I have a requirement, kindly advise if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW. I created it using Core UI but they want it for CSM. Kindly help. RegardsSuman P.

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One notification email for all teams when a case is assigned

Hi,The requirement is 'Please merge all email notification for when a case is assigned in one email notification instead of different emails for each team.In the filter, user "not any of" so teams receive these notification by default with the abilit...

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Resolved! Employee Center Badges Color in My Request widget

Are you struggling with the color of the badges in Employee Center? Colors don't seem to match the state of the records?I bring you the solution!It seems it's a temporary issue as the widget is quite new, but SN Devs didn't seem to have had in count ...

Question

ServiceNow & Jira — Bidirectional Integration

Introduction — ServiceNow and JiraServiceNow:ServiceNow is a platform used by IT teams to manage incidents, requests, and services in one place, helping organisations keep their operations running smoothly. Jira:Jira is a tool mainly used by developm...

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Sys user group read only

Why is this sys_user_group record read only, tried with security_admin as well

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

blog

SCIM Provisioning from Microsoft Entra ID

Introduction to SCIM and Its Benefits with ServiceNowServiceNow SCIM (System for Cross-domain Identity Management) Provisioning brings significant benefits, including automated provisioning and de-provisioning of user accounts, which reduces manual a...

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Instance Configuration
Integrations

Clearing or modifying an optional page parameter within UI Builder

Hi devs, I have a simple requirement that is proving difficult to implement. The requirement is navigating from an alert record to the alert view on the Crisis Map within Crisis Management on the BCM Workspace. The issue is that clicking into an aler...

Question

How to Refresh a Failed Flow after resolving error

Hi All,I encountered an issue in a Flow Designer flow where the execution failed while attempting to create a record due to a "Create" ACL restriction on the target table.The ACL has now been updated to grant the required create access to all users....

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Email notification configuration help

Hi All, I've created an automation which handles tickets going on hold and automatically sends email chasers. When a ticket is put on hold awaiting caller, the initial notification is sent to advise the user that the ticket has been placed on hold aw...

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