Notification trigger twice for incident survey

[tilekarnilesh]

Survey Trigger condition - 


notification condition and who will received-


sysevent trigger twice for same id - 




notification - 
 


Can anyone help with this issue? Some users are submitting the survey twice, which is causing confusion in the reports.

Thanks in advanced..

[Ankur Bawiskar · Accepted solution]

@tilekarnilesh 

the timestamp is same for the survey creation, so it means some business rule has current.update() causing the record to be updated 2 times and hence survey trigger condition matched

Did you check that INC got updated 2 times in History calendar?

Right Click on Form Header -> Configure History -> Calendar

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @tilekarnilesh 

Add a log in BR and check does it run 2 times and trigger the event twice?