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Notification trigger twice for incident survey

tilekarnilesh
Tera Guru

Survey Trigger condition - survey trigger condition.png


notification condition and who will received-
who will rcvd.pngnotification send.png

sysevent trigger twice for same id - 

sysevent trigger twice same sysid.png


notification - 
 notification trigger twice.png


Can anyone help with this issue? Some users are submitting the survey twice, which is causing confusion in the reports.

Thanks in advanced..

5 REPLIES 5

Tanushree Maiti
Tera Sage

Hi @tilekarnilesh 

 

Add a log in BR and check does it run 2 times and trigger the event twice?

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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