Notification

[Community Alums]

Hello Team,

I have requirement on change table  if outage is not der  then we need to send the notification of affected Cis and Affected Services to the owned by , managed by,  and Approval Group .

Please advise me how we can do this step by step .

Thank you. 

[Amit Gujarathi]

HI @Community Alums ,
I trust you are doing great.

1. Navigate to System Definition > Business Rules.
2. Click on New to create a new Business Rule.
3. Fill in the necessary fields:
   • Name: "Send Notification for Outage"
   • Table: "Change Request [change_request]"
   • When: "After"
   • Insert: Unchecked
   • Update: Checked

Step 2: Define the Condition

In the "Advanced" tab of the Business Rule, you'll need to write a script to check the condition of the outage and gather the necessary details.

(function executeRule(current, previous /*null when async*/) {

    // Check if outage is not there
    if (!current.outage) { // Assuming 'outage' is a field on the change_request table

        // Send notification
        gs.eventQueue('custom.change.no.outage', current, current.owned_by, current.managed_by);
    }

})(current, previous);

[Community Alums]

@Amit Gujarathi  custom.chnage.no.outage this we need to create event right , But event will generate on which table ?

[Amit Gujarathi]

Change request

[Community Alums]

Hello @Amit Gujarathi  Code is not working  and it was not triggering the notification as expected