notification

[Deepanshi1]

Hi. i have to trigger a  reopen notification when state changes from resolved to open state. 

how can i do it? from BR or flow designer.

[Maik Skoddow · Accepted solution]

Hi @Deepanshi1 

for this you neither need a business rule nor a Flow as you can configure the scenario with condition builder in table sysevent_email_action

Maik

[Dr Atul G- LNG · Accepted solution]

Hi @Deepanshi1 

Why do you want to do with BR or Flow, use OOTB and 

in notifications

put conditions like

and then select the required states you want.

[Dr Atul G- LNG · Accepted solution]

Hi @Deepanshi1 

Please accept both answers as Solution and close the thread.

[Dr Atul G- LNG · Accepted solution]

Hi @Deepanshi1 

Please accept both answers as Solution and close the thread.

[Deepanshi1]

also do i need to click on inserted or updated checkbox? for the condition

[Dr Atul G- LNG · Accepted solution]

Yes , so that system can understand, when to send Like on insert to update. In your case it is update.

[Deepanshi1]

its done thanku