Notification

[SaneenP]

To ensure that a notification is sent to the person in the "Assigned to" field when an incident is created in ServiceNow.

Am I doing this right? Also how would I test this? Can someone help me out on how to do this.

[Jordan Vignoni]

Your configuration looks right. In order to test, you can check "Send to event creator" (if it's not on the form, you can set it to true in the list-view) and assign an incident to yourself. You should receive the notification.

[AnveshKumar M]

Hi @SaneenP Just to add up to @Jordan Vignoni answer.

Once the email is triggered, in non prod environments and PDIs you can check in the email logs from All menu (All -> System Logs -> Email), typically in these instances email sending will be disabled.

Please mark my answer helpful 👍and accept as a solution ✅ if it helped.