Notification

[nameisnani]

HI Team 

Please help me here , 

for a particular catalog item , when line manager approves the request , then email should trigger to the specific users .

I have configured notification like this

while doing testing , whenever line manager approves the request , and stage also changes to fulfillment , no email is triggered .

can any one please me here , what was the error and mistake i made . 

If you need more info please let me know 

[nameisnani]

@Nisha15 @Sujatha V M 

I am not using any event , 

[Sujatha V M]

@nameisnani Are the users "Active" and do you see any email logs when the record is updated (search using the subject or created on)?

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[nameisnani]

@Sujatha V M 

Yes users are active , i have checked logs also, 

[Sujatha V M]

@nameisnani That's great! Lets troubleshoot more, 

If the email log is showing up on the instance, then the notification is executed with "sent-ready" type?

Under Email properties in non-production instance, to which email is it routed and is the email sending enabled?

Additionally, if the above test email is empty. Does the user records hold valid email address?

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[nameisnani]

@Ankur Bawiskar 

please help me on this