Notification
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-30-2024 09:34 PM
HI Team
Please help me here ,
for a particular catalog item , when line manager approves the request , then email should trigger to the specific users .
I have configured notification like this
while doing testing , whenever line manager approves the request , and stage also changes to fulfillment , no email is triggered .
can any one please me here , what was the error and mistake i made .
If you need more info please let me know
10 REPLIES 10
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-01-2024 12:52 AM
did you try putting system admin in the users list and see if email triggers?
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader