Notification

nameisnani
Mega Sage

HI Team 

 

Please help me here , 

 

for a particular catalog item , when line manager approves the request , then email should trigger to the specific users .

I have configured notification like this

nameisnani_0-1719808179573.png

nameisnani_1-1719808217832.png

 

nameisnani_2-1719808295696.png

 

while doing testing , whenever line manager approves the request , and stage also changes to fulfillment , no email is triggered .

 

can any one please me here , what was the error and mistake i made . 

 

If you need more info please let me know 

10 REPLIES 10

@nameisnani 

did you try putting system admin in the users list and see if email triggers?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader