Notification

[pragatishendre]

Hi Community,
I’m working on a process where Legal Full-fillers should receive a notification when a Legal Request is reopened by the Legal User. This will help them review and provide a more suitable response.
Requirement:

• As a Legal Full-filler, I need to be notified when a Legal Request has been reopened by the Legal User.
• The notification should prompt me to review the request and respond accordingly.

I’m looking for guidance on how to configure this notification in Service Now. Any help or suggestions on how to set this up would be greatly appreciated.
Thanks in advance!

[Gangadhar Ravi]

@pragatishendre Can you please help me understand what do you mean by legal requester?

[pragatishendre]

A "legal requester" is someone who submits a legal request, such as for general legal services, through the employee service portal.

[Runjay Patel · Accepted solution]

Hi @pragatishendre ,

If you are maintaining a flag to identify the legal request then use the same flag in your notification as well.

Create a BR with condition like state change from resolve to open and open by have legal flag= yes

then trigger the event to send notification.

Use gs.eventQueue(), see this blog incase need help on eventQueue.

https://servicenowwithrunjay.com/gs-eventqueue-in-servicenow/

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