Notifications for requested item (sc_req_item) are not sent

優大上
Tera Contributor

‎09-26-2024 12:45 AM

I have a question about  requested item (sc_req_item)  notifications!

I expanded a notification and created it with the reference to a requested item (sc_req_item), but even though the conditions for sending were met, the notification was not sent. Notifications for incidents, etc. work, but only requested item (sc_req_item) do not. Please tell me the reason. Thank you!

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-26-2024 05:43 AM

Hii @優大上 

 

Please share notification screenshot what you configured. 

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Jitendra Diwak1
Kilo Sage

‎09-26-2024 05:51 AM

Hi @優大上,

 

Please check whether your notification is active. After that please in who will receive section, the user and group are active. Also please try to apply condition as state changes to work in progress. Hope this will help you.

 

Please accept my solution if it resolves your issue and thumps 👍 

 

Thanks 

Jitendra 

Please accept my solution if it works for and thumps up.
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