Notifications to group approval through workflow

servicenow14710
Tera Expert

Hello team, i have to implement pending approval notifications to a group where all the group members has to receive this notification. And these groups can be more than one. 

Main implementation is need to send approvals to groups based on UI selection. So the groups which haven't taken any action neither rejected nor approved and are pending group(all group members) needs to receive a reminder notification. 

 

Can provide some insights on how to achieve this .Any help is appreciated,

Thanks!

3 REPLIES 3

JenniferRah
Mega Sage

If I understand your requirement, you need to go through all group approvals (not the individual ones) and send a notification if they are pending. Is that correct?

 

If so, you will need to do this with a scheduled Flow or Scheduled Job. You will look for all the sysapproval_group records where approval=requested. Then you can send an email to all the members in the Flow or if you are doing a Scheduled Job, you can fire an event that runs a Notification to email the group.

Ankur Bawiskar
Tera Patron
Tera Patron

@servicenow14710 

check this link on how to send reminder approval notifications, enhance as per your case

Approval Reminder Using Flow Designer 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@servicenow14710 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader