Notifications Trigger help

[pramn]

Hi team , 

Needs to implement below requirement , looking for your help !

The Assigned To cases should receive a reminder notification when the a case state has not moved to the Resolved state after two business days. Business Days= Monday through Friday; 7:30 am to 4:30 CST, excluding weekends and holidays 

[Niklas Peterson]

Hi @pramn,

Have a look at Service Level Management. It will manage all parts of your requirement.
https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/service-level-managem...

Regards,
Niklas

[Samaksh Wani]

Hello @pramn 

1. Create a Notification 

2.Create a Schedule with Mon-Fri with timing.

3. Create a Flow Designer and add a Condition :- Wait For Condition Timing should be 48 hrs and add created schedule as well to follow ur required schedule.

4. Under that Condition, add your created notification to get trigger after 2 days.

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh