notifications

Deepanshi1 · ‎01-30-2024

hi, i created notifications and it is being sent to assign to that is agent, but i want to notify that assignment group team lead too. how can i do it.

Dr Atul G- LNG · ‎01-30-2024

Hi @Deepanshi1

Dot walk to manager.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Ayushi12 · ‎01-30-2024

Hi @Deepanshi1 ,

In case of SLA notification please select the table Task SLA[task_sla] and for the recipient in Users/Groups in fields by dot walking select task.assignment_group.manager

Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

Dr Atul G- LNG · ‎01-30-2024

Hi @Deepanshi1

Dot walk to manager.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Deepanshi1 · ‎01-30-2024

ok let me try

Deepanshi1 · ‎01-30-2024

i am triggering for sla notification recipient field is not coming

Dr Atul G- LNG · ‎01-30-2024

Please share screenshot for your notification configuration

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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