Notify if an incident is high priority and unassigned for 2 hour when it is not assigned to any grou

[ServiceNow Use6]

Hi,

I tried, but the email is not triggering. I am using after business rule with insert update

(function executeRule(current, previous /*null when async*/) {

    // Notify if an incident is high priority and unassigned for 2 hour when it is not assigned to any group
   
        var gr = new GlideRecord('incident');
        gr.addEncodedQuery('sys_created_onBETWEENjavascript:gs.beginningOfLast2Hours()@javascript:gs.endOfCurrentMinute()^assignment_groupISEMPTY^priority=1');
        gr.query();
        while(gr.next()){

        gs.email('aileen.mottern@example.com', '', 'Aileen, assignment group is unassigned and the priority is 1', 'Aileen, assignment group is unassigned and the priority is 1');
    }
   

Regards

Suman P.

})(current, previous);

[Dr Atul G- LNG]

Hi @ServiceNow Use6 

BR will not work, mate, as there is no database action trigger. Use a Flow or Scheduled Job instead.