Now able the send the emails attached exel file after scheduling the reports

[Arjun Kumar Le1]

1.The emails are in ready state and not sending to the user, please let me know what will be the issue, even the given user is active and having valid mail id?

2.excel option in schedule report is not coming , even the dropdowns are available, please let me know , what ill be the issue

[Ranjit Nimbalka]

Hi @Arjun Kumar Le1 

1. If you are working on your PDI then you cannot send email from your PDI.

    you can refer this blog from servicenow https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

if you are working on client instance please check email sending is enabled or not.

2. for enable of excel option please make changes in dictionary level set inactive as false.

Regards,

Ranjit

[AndersBGS]

Hi @Arjun Kumar Le1 

Create a report with type as "List" and in scheduled report configuration use type as "Excel".

In relation to the mail is not sending, is this from a PROD environment or in your PDI?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders