Now agent mobile app

[Prashant57]

Hi Everyone,

On the Incident table, I need to dynamically populate the Resolution Code choices based on the Category selected.

I have written a Client Script that works perfectly fine in the Native UI, but it does not work in the Now Agent Mobile App.

What would be the recommended approach to achieve this functionality in the Now Agent Mobile App?

Is there a supported way to dynamically filter or modify the Resolution Code choices based on the selected Category in the mobile app?

Any guidance or suggestions would be greatly appreciated.

Thanks!

[Anurag Tripathi]

On your cline script , check what is the value of the field UI type? This field decides on what all screens the cline script would execute.

It should be ALL 

[Prashant57]

Yes, UI type is already selected to all

[Sujit Jadhav]

Hello @Prashant57 ,

Client Scripts with UI Type = All will execute where supported, but the Now Agent Mobile app does not support every g_form API available in the platform UI. If your solution relies on addOption(), removeOption(), or clearOptions() to dynamically modify the Resolution Code choices, it may work in the native UI but not in Mobile. For Agent Mobile, the recommended approach is to use a server-side supported mechanism such as dependent choice fields (sys_choice dependencies), reference qualifiers, or mobile-specific configuration rather than client-side choice manipulation.

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Thank You,
Sujit Jadhav

[Prashant57]

I cannot use Dependent choice as I have diff Resolutions codes depending on diff categories, give me some other solution