Not seeing now assist in virtual agent default and now assist panel -platform default

Nikhil Channana
ServiceNow Employee

I am not able to see "now assist in virtual agent default " or "now assist panel -platform default" , 
 It is only showing now assist developer. Could you guide me on how to enable it.

Screenshot 2025-08-25 at 5.16.25 PM.png

4 REPLIES 4

rpriyadarshy
Kilo Sage

Inside PLATFORM you should see Options -

Also check Now Assist for Platform plugin is there..

 

rpriyadarshy_1-1756187166008.png

 

 

rpriyadarshy_0-1756187097978.png

 

Regards

RP

Nikhil Channana
ServiceNow Employee

I got the issue, it was due to instance entitlement missing. Thank you.

Hi, what specific entitlement? Thanks.

Vasanth001
Tera Expert

Hi @Nikhil Channana ,

 

It would be great if you can provide the resolution steps here. Even I'm not seeing the "Now Assist in Virtual Agent (default)" under Assistants.

Thanks & Regards,

Vasanth.