Now assist smart document- "Ask now assist" button in document viewer is not responding

simpleQubs
Tera Contributor

3 weeks ago

Hello,

I have configured Smart Document for a custom table in ServiceNow.

So far, I have completed the following setup:

  • Installed the Document Intelligence plugin

  • Activated the Smart Document skill

  • Enabled the system property: glide.ui.seismic.attachment.dialog.renderInAppShell

  • Verified that I have the required roles (including admin)

After completing these steps, I can see the “Ask Now Assist” button in the Document Viewer. However, the button is not responding when clicked.

simpleQubs_0-1777016240527.png

 

Could someone please help me resolve this issue?

Thanks in advance.

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2 REPLIES 2

Yevgeny Pletne1
Tera Expert

8 hours ago

Hi! I believe I'm having the exact same issue. My observation:

It seems to launch the Now assist panel behind the document viewer modal. If you close the Document Viewer, you will notice Now Assist panel is active and has a chat initiated; it's just being rendered beneath the Document Viewer modal, which shouldn't be the case. I'm trying to collect more information to raise an HI ticket. Will share when I have any further updates. Thanks!

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Yevgeny Pletne1
Tera Expert
In response to Yevgeny Pletne1

8 hours ago

Oh, having the Now assist panel pinned to the side and 'glide.ui.seismic.attachment.dialog.renderInAppShell' set to 'true' actually fixed it for me. Still not visible if the panel is detached though, but at least now I have a workaround.

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