Now Mobile Agent field visible and mandatory in mobile

Quratulain Adna
Tera Contributor

‎06-14-2024 08:07 AM

Make change request field visible and mandatory in now agent mobile app for incident if resolution code is Resolved by change

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Dr Atul G- LNG
Tera Patron

‎06-14-2024 08:11 AM

You can do it via client script but why only for Mobile App? It is a basis change and applicable for Native view as well. If you want at both use UI policy. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Quratulain Adna
Tera Contributor
In response to Dr Atul G- LNG

‎06-14-2024 08:38 AM

created a client script with ui type as mobile ...but still not working in agent app screen

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Dr Atul G- LNG
Tera Patron
In response to Quratulain Adna

‎06-14-2024 03:28 PM

share the code snippet please.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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