OAuth Access Issue in ServiceNow

[Sagar Pagar]

I'm currently working on outbound integration and encountering an issue where the OAuth token received in ServiceNow isn't authorizing access.

Strangely, when I obtain the token using Postman, access is authorized successfully. Has anyone else experienced this issue before?

Thanks in advance!

Sagar Pagar

[Sohail Khilji]

Hi @Sagar Pagar ,

Does the integration uses certificaition ? this can be one of the reason servicenow may not authorize your access. 

check for firewall or access realted whitelisting.
if using proxy check for proxy settings.
check for the endpoints if they are configured properly with domain name not ip.
check on user role or permissions on granting side.

Can you name which application it is ?

I hope this helps...

[Sagar Pagar]

The 3rd party OAuth provider is expecting additional parameter apart from what is defined in OAuth application registry. After providing additional parameters issue got resolved.

For reference -  Issue with OAuth Access token generation/retrieval from 3rd party OAuth provider 

Thanks,

Sagar Pagar