OAuth Access or Refresh tokens are not available. Verify the OAuth configuration and click the 'Get OAuth Token' link below to request a new token.

[Gouthami_T]

While integrating Office 365 into Service Now we are getting  error "OAuth Access or Refresh tokens are not available. Verify the OAuth configuration and click the 'Get OAuth Token' link below to request a new token" could you please help how to resolve the above issue.

[Gaurav Sharma11]

Hi Gouthami,

Have you verified all configuration inside your entity record under Application Registry. There might be some issue with URLs, Grant Type, OAuth Entity Profiles or OAuth Entity Scopes.

Could you please share a screenshot so that I can look into this.

Thanks,

Gaurav

[Gouthami_T]

Hi Gaurav i shared the screenshot for the same could you please look in to that..

[Gaurav Sharma11]

Hi Gouthami,

Could you please share screenshot of Oauth Profile.

Thanks,

Gaurav

[Gouthami_T]

Hi Gaurav,

Please find the Screen short for Oauth profile.