OCM(Organization Change Management)

[Sahil Khan1]

I'm familiar with OCM (Organizational Change Management), but could someone provide further clarification on its specifics? Additionally, I'm curious about the involvement of a ServiceNow Developer in OCM. Does the client need to hire additional resources for OCM, or is the ServiceNow Developer responsible for designing or implementing OCM strategies?

It's worth mentioning that I have access to all the resources provided by ServiceNow (https://www.servicenow.com/success/playbook/change-management-plan-guide.html#resources).

Thank you in advance.

[Dr Atul G- LNG]

Hi @Sahil Khan1 

For example, if the client wants to conduct an assessment on OCM, would this task be handled by a developer or a business analyst?

Atul: At first place, its BA who support and on OCM and if BA /BPC stuck and need more on technical side, then we will involve dev / architect. It is from case to case and experience to experience.

[Sahil Khan1]

Thank you for your response.

I am new bee in OCM.

Could please you explain what will be implemented in ServiceNow , what are the configurations that differ from OOB change management in ServiceNow,

Thank you in advance.

[Dr Atul G- LNG]

Hi @Sahil Khan1 

OOB change management is an ITSM module which used to change in application or infra but OCM is like implementing something new for everyone. These links will be helpful for you. 

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/...

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/playbook/chan...