Ok button on Problem

PLakin1
Tera Guru

We've been trying to get back to Out of Box (OoB) for Problem Management and we've made some solid progress, but the OK UI Action is not working correctly for me and I'm trying to understand why.

Before, none of the UI Actions in Problem had been working for me and I was able to find some missing Script Includes that were causing the problem.

Since adding all the Script Includes that mention Problem in their name I've got all the buttons working except for the OK button that appears in the Popups. For instance:

find_real_file.png

In my personal instance the OK button works fine, in our DEV instance two things stand out. The OK button doesn't work and multiple other buttons appear that we don't want to. We only want OK and Cancel to show up, but our DEV box looks like this:

find_real_file.png

Any assistance identifying what is causing this would be appreciated.

1 ACCEPTED SOLUTION

All,

Even though it isn't referenced directly in the OK button, and didn't seem to affect the other buttons, it was the ProblemUtilsClientSNC Script Include that fixed the OK button for me. Somehow it didn't show in the original filtered list I used to compare the two instances.

I still need to figure out how to make the other buttons go away though (Save, Assess, etc) on the popup window, but I'll open another question for that.

Thank you all for your help!

View solution in original post

5 REPLIES 5

Brian Su
Mega Contributor

Try to customize the layout in the layout editor.