Old KA versions are not moving to Outdated

Sheri Weber
Tera Contributor

Hello All,

We have an issue where older KA versions are moving to retired but not Outdated.  The result is if I try to republish the most recent retired version, there is no Edit/checkout button.

 

How can I resolved this issue?

1 REPLY 1

Sandeep Rajput
Tera Patron
Tera Patron

@Sheri Weber Check the Scheduled job/workflow which moves the articles to Outdated state and see if there are any issues in them. If there is no such scheduled job/workflow then create one. Write a fix/background script to change the state of existing records to Outdated.

 

Hope this helps.