Omnichannel Callback

[Khiem Nguyen Do]

Hi @everyone,

I have a question about omnichannel callback: It is obvious that video callback is supported only via the Zoom service regarding to documentation. So, if an user requests a callback via phone, which tool is used for callback?

[Rohitstad]

This could involve using a VoIP service, an automated callback system, or even manual callbacks by agents. It really depends on the setup and preferences of the business.By the way, if you're exploring options beyond traditional ecommerce platforms, you might want to look into omnichannel ecommerce solutions. They offer seamless integration across multiple channels, providing a more unified shopping experience for customers.

[Rohitstad]

If a user requests a callback via phone in an omnichannel setup, typically a traditional phone call system would be used for the callback. This could involve using a VoIP service, an automated callback system, or even manual callbacks by agents. It really depends on the setup and preferences of the business.