On-Call Escalation Tab configuration

SM123
Tera Expert

Hi Community,

Where can i change the configuration of below On-call Escalation Card.

1. When Incident is assigned to someone in the team other than primary & secondary, it is still showing unacknowledged.

2. When Incident is assigned to primary & secondary, It is showing accepted and assignee's name but still showing my mangers image instead of assignee's image.

malika123_0-1754938312685.png

Thank You

 

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