On-Call Schedule Dashboard

BHunt
Kilo Contributor

We recently implemented the On-Call Rotation application in our instance to replace the a spreadsheet that was kept by the IT managers on SharePoint.   At first everyone loved the idea of an automated on-call rotation and that it would be available in the cloud for easier access.   Shortly after being rolled out though the management team realized they would need to pull the Rotation Schedule Report each time they wanted to see who was on-call.   As a solution to making this easier it was suggested that a Dashboard be created for all On-Call groups for the current week.   This sounded 'tall good and easy, until I went to look into it and realized that the Rotation Schedule Report isn't a normal report, but a UI Page that generates the report on the fly.   From what I can tell the report is generated based off of the v_rotation table which is only populated from that UI Page.

Has anyone come across this or can help me figure out how to create a dashboard to replace having to generate the report using the UI Page?   It just needs to be the current week and all the On-Call groups?

10 REPLIES 10

rems
Mega Expert

Hi guys



Same as you ! I would like to create a dashboard telling us Who is on call.



I found this :



https://instance.service-now.com/ui_page_process.do?sys_id=e9513e61c0a8016400ab81efe6a9d2dd&sysparm_...



Change parameters and open this URL will generate a table showing who is oncall and when. (report_style=formatted, change it to table will show Snowlist)



hope this will help !



Rémy