Copy attachment from interaction chat to Request

[vdnehete]

whenever agent creates any request, all the attachment should be copied from interaction chat to request (REQ/RITM).

How to do this via flow designer.

what can be the trigger condition and how to look up record

[Vishal Jaswal]

Hello @vdnehete 

Actions Explained:

NOTE: For Target record, use the data pill to select and ensure to run your flow as System User.

[vdnehete]

My target record is RITM and somehow your flow is not working. and trigger condition which is interaction is also not working

[Hemanth M]

Hi @vdnehete ,

your flow trigger should on the "interaction_related_record" which captures interaction - task related records, you can run once interaction is updated/closed, verify task on interaction_related_record table to copy attachments!

[vdnehete]

In triggger i gave interaction_related_record table only.  1.after trigger my next condition is 'look up records' there i am giving sys_attachment table and adding this script ( as my requirement is duplicate should also be prevented from adding.)
2. after this I am giving IF condition where look up attachment records - is not empty
3. for each condition for attachment records
4. copy attachment  

but getting this error