Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

On Change Client form Remove option not working Dynamically

Kristina2
Tera Contributor

Hi all, 

I have a simple requirement , but not working as expected . 

As per two fields , i have to remove a option 

Field 1 : IF u_os_install_required is NO 

Field 2 : OR  IF u_os_installation_team is "BELLMAWR" or "CUSTOMER" . 

 FIELD 3 : u_database_installation_team - REMOVE THE OPTION "PPS"

This is working as expected . 

 

BUT before submitting, if they change their mind and want to make changes . It is not making the changes . 

 

Also tried form getValue(), this method is not working too . 

find_real_file.png

find_real_file.png

12 REPLIES 12

How many scripts do you have? You have only posted one onChange script. You would need one for both field1 and field2.

HI Aromola, 

 

I posted both, One on Change of "OS INSTALL REQUIRED" and one on change of "OS Installation Team". 

Can you post screenshots of your updated scripts? These should work.

The challenge i am facing here is . Two scripts on the same field . 

 

This is working as expected . 

When the OS install Required is "No" , Iam removing it and when its YES , i am adding it . 

 

The problem here again is one more field . If the  "OS Installation team" is not "PPS-TIE Infrastructure team" , i should again remove that option . So its kind of overriding the previous client script . And the main challenge is , when customer trying to change dynamically , if they change their minds 

find_real_file.png

 

 

Client Script 2 

 

find_real_file.png

Kristina2
Tera Contributor

Hi all , i was able to establish this with two client scripts . 

 

Thank You all