On CSM portal, service catalogs are not visible

[Rachael12]

Hello,

In our CSM portal, the catalog forms are not visible to users apart from Admins.
We want the portal and forms should be visible to only few users with role X.

I have created user criteria and applied at portal, page, category and widget instance level but still the forms are not visible to designated users.

Please advice.

Thanks in advance!

[Anil Lande]

Hi,

Can you please share what you have configured and how admin access it?

What other users see?

Thanks,

Anil Lande

[Ct111]

There is an interesting feature in catalogs module with name " User criteria diagnostic" in that you can put catalog name and name of user who you want to chk whether it is visible or not . Once you run diagnostic you will understand what is blocking that particular catalog from being accessed , do check this feature it wil help you out in identifying the loophole in your criteria or any other place.

for more information chk this link:.

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/task/debug-user-criteria-cat-item.html

Mark my Answer as Correct and Helpful if it helps

[Rachael12]

In user criteria diagnostics, it is coming as can view but at portal end, users are unable to view.

[Ct111]

Hi Rachael,

Plzz check the article given in this link

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718028

I would insist if someone from your team has HI portal access then get him to open the link that is given in this