On Global search SYS id is coming instead of short description.

Sumisngh29 · ‎03-26-2024

when we search for knowledge article On Global search SYS id is coming instead of short description... Sys id is coming on global search in ITSM .

Attaching the ss. Any help will be appreciated.

Amit Verma · ‎03-26-2024

Hi @Sumisngh29

Below posts could be helpful :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692654

https://www.servicenow.com/community/developer-forum/global-search-displaying-sys-id-for-title/m-p/1...

Thanks and Regards

Amit Verma

Please mark this response as correct and helpful if it assisted you with your question.

Dr Atul G- LNG · ‎03-26-2024

Hi @Sumisngh29

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692654

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Dr. Atul G. - Learn N Grow Together
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Sumisngh29 · ‎03-27-2024

Thanku all the response, But i have tried that out and it is not working

mickydash2001 · ‎04-12-2024

Hi @Sumisngh29 ,

I am also facing the same issue. Did you find any solution for this?