Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

On Global search SYS id is coming instead of short description.

Sumisngh29
Tera Contributor

‎03-26-2024 12:38 AM

when we search for knowledge article On Global search SYS id is coming instead of short description... Sys id is coming on global search in ITSM .

Attaching the ss. Any help will be appreciated.

Preview file
25 KB
0 Helpfuls
  • 2,124 Views
9 REPLIES 9

vermaamit16
Kilo Patron

‎03-26-2024 01:43 AM

Hi @Sumisngh29 

 

Below posts could be helpful :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692654

https://www.servicenow.com/community/developer-forum/global-search-displaying-sys-id-for-title/m-p/1...

 

Thanks and Regards

Amit Verma

Thanks and Regards
Amit Verma
0 Helpfuls

Dr Atul G- LNG
Tera Patron

‎03-26-2024 02:13 AM

Hi @Sumisngh29 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692654

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Sumisngh29
Tera Contributor

‎03-27-2024 02:22 AM

Thanku all the response, But i have tried that out and it is not working

0 Helpfuls

mickydash2001
Tera Contributor
In response to Sumisngh29

‎04-12-2024 07:42 AM

Hi @Sumisngh29 ,

I am also facing the same issue. Did you find any solution for this? 

0 Helpfuls