On Global search SYS id is coming instead of short description.

[Sumisngh29]

when we search for knowledge article On Global search SYS id is coming instead of short description... Sys id is coming on global search in ITSM .

Attaching the ss. Any help will be appreciated.

[vermaamit16]

Hi @Sumisngh29 

Below posts could be helpful :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692654

https://www.servicenow.com/community/developer-forum/global-search-displaying-sys-id-for-title/m-p/1...

Thanks and Regards

Amit Verma

[Dr Atul G- LNG]

Hi @Sumisngh29 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692654

[Sumisngh29]

Thanku all the response, But i have tried that out and it is not working

[mickydash2001]

Hi @Sumisngh29 ,

I am also facing the same issue. Did you find any solution for this?