On incident form if service is Operational and service offering is non-operational

Disha1396
Tera Contributor

‎12-04-2023 07:59 AM

On incident form if service is Operational and service offering is non-operational how can I make service offering invisible on Form since it is non-operational and phase is retired?

0 Helpfuls
  • 209 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-04-2023 08:32 AM

Hi @Disha1396 

 

You can make a change in dictionary for SO, so that it always show the operational values only.

 

Few help full link:

 

https://www.servicenow.com/community/itsm-forum/display-only-operational-materiel-on-the-reference-f...

 

 

https://www.servicenow.com/community/devops-forum/how-to-fix-reference-qualifier-to-only-show-active...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls