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On incident form if service is Operational and service offering is non-operational

Disha1396
Tera Contributor

‎12-04-2023 07:59 AM

On incident form if service is Operational and service offering is non-operational how can I make service offering invisible on Form since it is non-operational and phase is retired?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-04-2023 08:32 AM

Hi @Disha1396 

 

You can make a change in dictionary for SO, so that it always show the operational values only.

 

Few help full link:

 

https://www.servicenow.com/community/itsm-forum/display-only-operational-materiel-on-the-reference-f...

 

 

https://www.servicenow.com/community/devops-forum/how-to-fix-reference-qualifier-to-only-show-active...

 

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